Citizen

Features

Connected and Powerful AI

Our generative AI is configurable and can natively integrate with your business data. It uses this data to deliver precise and personalized responses in a seamless conversation.

Customize your chat bubble

Tailor your chat bubble to reflect your brand by personalizing every detail, ensuring it perfectly aligns with your visual identity and strengthens your brand image.

Dynamic conversational scenarios

Create tailored conversation scenarios, with or without generative AI. Add specific conditions based on your criteria to customize every branch of the conversational experiences delivered to your contacts.

Knowledge base

Create and enrich a collaborative knowledge base, usable manually or through your generative AI chatbot, to automate information utilization.

Satisfaction surveys

Immediately after your conversations, offer your contacts a satisfaction survey to find out what they really think of your communication.

Simplified Data Import

Easily import your files (Xlsx, Docx, Pptx, Csv, etc.) into a knowledge base. Publish it as a help center or leverage it with our sovereign generative AI.

Your questions, our answers

How does Citizen improve access to public services?

Citizen provides instant and precise answers to citizens' questions, reduces waiting times, and simplifies administrative processes through its sovereign AI tailored to the needs of local authorities.

Can Citizen be customized for my community?

Yes, Citizen is fully adaptable to your local specifics, with configuration options to integrate your processes and data.

Is Citizen secure for handling citizens' sensitive data?

Absolutely. Citizen is hosted on a sovereign infrastructure that complies with European regulations, ensuring maximum data security.

Simplify your public services today

Discover how Citizen can transform your interactions with citizens. Book a demo today.

Make your AI chatbot an intelligent agent!

Give your AI chatbot more than just access to a knowledge base (RAG): transform it into a real intelligent agent, capable of acting and adapting in real time.

Much more than a search engine for information, it instantly selects and activates internal or external tools to provide accurate and adapted answers to each question.

With Polaria Tech, your AI chatbot is not limited to exploiting a knowledge base: it intelligently mobilizes complementary tools to enrich each interaction.

✅ Expert answers by exploiting your business databases.
✅ Responses adapted to customers & products (after login).
✅ Conversational appointment booking via AI.
✅ Instant web search, data always up to date.
✅ Real-time weather analysis to adjust your services.

Native integration into Microsoft Teams

Polaria Tech guarantees a smooth adoption of its Collaborator chatbot thanks to a native integration into Microsoft Teams.

✅ A business AI chatbot, secure and integrated into Microsoft Teams.
✅ Accessible directly in your Teams environment.
✅ Compatible with Microsoft Entra ID (ex-Azure AD).

Our products are listed with UGAP

As a company listed with UGAP, you can access our innovative solutions without the need for a tender process.

UGAP assumes the legal risk for purchases and guarantees the quality of our products, allowing you to focus on what matters most.

Simplify your administrative processes and accelerate your digital transition with confidence.

Les produits Polaria sont référencés à l'UGAP

Our deployment methodology

Defining Objectives and Building Content

The first step is to clearly define the chatbot's goals and gather the information needed to build its knowledge base.

Clarifying Key Challenges

We begin with a thorough analysis of your needs to precisely define your chatbot’s objective, whether it’s enhancing the customer experience, streamlining internal processes, or supporting your sales teams.

Selecting Information Sources

Once the objective is set, we identify and gather essential information (internal documents, databases, FAQs) required to build the chatbot’s knowledge base, ensuring accurate and consistent responses.

Importing and Structuring the Knowledge Base

Once goals are defined and sources identified, we import and structure data to create a coherent and actionable knowledge base.

Integrating Existing Resources

We import your data into our tool, accommodating a variety of formats (PDF, PPTX, DOCX, CSV, XLSX) to preserve the richness of your existing content.

Harmonization and Consistency

After integration, we organize and structure the knowledge base, ensuring optimal indexing for smooth future navigation by the AI.

Configuring the AI and Indexing Content

After importing and structuring the data, we set up the AI so that it can understand and navigate the knowledge base effectively.

Semantic Configuration

We configure the AI so it fully understands your content and can easily navigate through the information by identifying relevant semantic connections.

Data Organization

Through indexing, the AI quickly locates the most pertinent responses, ensuring a reactive and user-oriented experience for each query.

Personalizing the Chatbot’s Tone and Identity

We then customize the chatbot's tone and identity to accurately reflect your organization's brand image.

Brand Alignment

We adjust style, linguistic register, and terminology to accurately reflect your organization’s culture, personality, and values.

Consistency and Immersion

This personalization ensures that every interaction with the chatbot reinforces your brand image, delivering a cohesive and immersive user experience.

Setting Internal Guidelines and Response Formats

We integrate your internal guidelines and adjust the format of responses to ensure compliance and adaptation to the needs of your audience.

Integrating Your Directives

We implement internal rules, protocols, and communication policies so the AI remains compliant with your requirements (confidentiality, legal conformity, language moderation).

Adjusting Length and Detail

Response density can be tailored to your audience’s preferences—brief and concise for quick assistance, or more detailed for in-depth exploration.

Testing, Adjustments, and Validation

Before production, we carry out rigorous tests to ensure the optimal performance of the chatbot.

Technical and Functional Checks

Before going live, we thoroughly test your chatbot, verify the relevance of its responses, and ensure indexing efficiency.

Continuous Improvement

Following your internal validation phase, we refine the chatbot based on your feedback, optimizing its performance before final deployment.

Production Release and Gradual Deployment

Once the tests have been validated, we proceed with the gradual deployment of the chatbot.

Controlled Activation

Once the finalized version is approved, the chatbot is deployed across your chosen scope, either progressively or in full, according to your preferences.

Ongoing Support

Our team remains available to answer your questions, provide technical maintenance, and promptly resolve any issues that may arise.

Training, Awareness, and Internal Adoption

Finally, we support your teams in adopting the chatbot to ensure a successful integration.

Change Management

We conduct presentations and training sessions to familiarize your teams with the chatbot, highlighting its key features and concrete benefits.

Building Trust

Through practical demonstrations and best practices, we ensure a natural integration of the chatbot, strengthening employee engagement and fostering sustainable adoption.