Inbox

Features

Simplified conversation management

Track the status of instant and deferred communications with contacts, marking them as resolved or pending resolution.

Collaborative predefined responses

Easily create and use predefined responses as a team. Save time, standardize your communication, and reduce costs.

Simultaneous Translation in 50 Languages

From Polaria Inbox, automatically and instantly translate any message: a key tool to manage or expand into international markets with ease.

Collaborative messaging

Unite your contacts and team in a customer-focused messaging system. Set roles, permissions, topics, and schedules.

Conversation continuity

When a contact leaves a conversation, Polaria Inbox sends your messages via email if their email address is available, ensuring seamless continuity.

Statistics

Effective business decisions rely on clear data. Our Statistics feature allows you to monitor your team's performance and chatbot efficiency.

Your questions, our answers

Why combine a generative AI with Inbox?

Combining generative AI with Inbox delivers both efficiency and data protection. Our sovereign AI chatbots, such as Citizen or Client, quickly handle routine requests (Level 1 support), while Inbox ensures human assistance for complex cases (Level 2 support). This AI-human synergy accelerates response times, optimizes resources, and enhances user satisfaction.

Who can use Inbox in your company?

Inbox is designed for your teams to interact with clients or partners via Polaria Chat on your website. Ideal for support, sales, and marketing teams, it simplifies manual responses while centralizing and organizing communication seamlessly. As a sovereign solution, it ensures the security of your data and compliance with local regulations.

How does Inbox improve team efficiency?

Inbox centralizes requests received via Polaria Chat in a collaborative interface. Your teams can respond swiftly, prioritize key requests, and work efficiently together to deliver high-quality answers without duplication. As a sovereign product, Inbox guarantees secure data management and adherence to confidentiality standards.

Manually address complex requests with Inbox

Learn how to use Inbox to manually handle Level 2 support questions that require human intervention. Book your demo now.

Make your AI chatbot an intelligent agent!

Give your AI chatbot more than just access to a knowledge base (RAG): transform it into a real intelligent agent, capable of acting and adapting in real time.

Much more than a search engine for information, it instantly selects and activates internal or external tools to provide accurate and adapted answers to each question.

With Polaria Tech, your AI chatbot is not limited to exploiting a knowledge base: it intelligently mobilizes complementary tools to enrich each interaction.

✅ Expert answers by exploiting your business databases.
✅ Responses adapted to customers & products (after login).
✅ Conversational appointment booking via AI.
✅ Instant web search, data always up to date.
✅ Real-time weather analysis to adjust your services.

Native integration into Microsoft Teams

Polaria Tech guarantees a smooth adoption of its Collaborator chatbot thanks to a native integration into Microsoft Teams.

✅ A business AI chatbot, secure and integrated into Microsoft Teams.
✅ Accessible directly in your Teams environment.
✅ Compatible with Microsoft Entra ID (ex-Azure AD).

Our products are listed with UGAP

As a company listed with UGAP, you can access our innovative solutions without the need for a tender process.

UGAP assumes the legal risk for purchases and guarantees the quality of our products, allowing you to focus on what matters most.

Simplify your administrative processes and accelerate your digital transition with confidence.

Les produits Polaria sont référencés à l'UGAP

Our deployment methodology

Defining Objectives and Building Content

The first step is to clearly define the chatbot's goals and gather the information needed to build its knowledge base.

Clarifying Key Challenges

We begin with a thorough analysis of your needs to precisely define your chatbot’s objective, whether it’s enhancing the customer experience, streamlining internal processes, or supporting your sales teams.

Selecting Information Sources

Once the objective is set, we identify and gather essential information (internal documents, databases, FAQs) required to build the chatbot’s knowledge base, ensuring accurate and consistent responses.

Importing and Structuring the Knowledge Base

Once goals are defined and sources identified, we import and structure data to create a coherent and actionable knowledge base.

Integrating Existing Resources

We import your data into our tool, accommodating a variety of formats (PDF, PPTX, DOCX, CSV, XLSX) to preserve the richness of your existing content.

Harmonization and Consistency

After integration, we organize and structure the knowledge base, ensuring optimal indexing for smooth future navigation by the AI.

Configuring the AI and Indexing Content

After importing and structuring the data, we set up the AI so that it can understand and navigate the knowledge base effectively.

Semantic Configuration

We configure the AI so it fully understands your content and can easily navigate through the information by identifying relevant semantic connections.

Data Organization

Through indexing, the AI quickly locates the most pertinent responses, ensuring a reactive and user-oriented experience for each query.

Personalizing the Chatbot’s Tone and Identity

We then customize the chatbot's tone and identity to accurately reflect your organization's brand image.

Brand Alignment

We adjust style, linguistic register, and terminology to accurately reflect your organization’s culture, personality, and values.

Consistency and Immersion

This personalization ensures that every interaction with the chatbot reinforces your brand image, delivering a cohesive and immersive user experience.

Setting Internal Guidelines and Response Formats

We integrate your internal guidelines and adjust the format of responses to ensure compliance and adaptation to the needs of your audience.

Integrating Your Directives

We implement internal rules, protocols, and communication policies so the AI remains compliant with your requirements (confidentiality, legal conformity, language moderation).

Adjusting Length and Detail

Response density can be tailored to your audience’s preferences—brief and concise for quick assistance, or more detailed for in-depth exploration.

Testing, Adjustments, and Validation

Before production, we carry out rigorous tests to ensure the optimal performance of the chatbot.

Technical and Functional Checks

Before going live, we thoroughly test your chatbot, verify the relevance of its responses, and ensure indexing efficiency.

Continuous Improvement

Following your internal validation phase, we refine the chatbot based on your feedback, optimizing its performance before final deployment.

Production Release and Gradual Deployment

Once the tests have been validated, we proceed with the gradual deployment of the chatbot.

Controlled Activation

Once the finalized version is approved, the chatbot is deployed across your chosen scope, either progressively or in full, according to your preferences.

Ongoing Support

Our team remains available to answer your questions, provide technical maintenance, and promptly resolve any issues that may arise.

Training, Awareness, and Internal Adoption

Finally, we support your teams in adopting the chatbot to ensure a successful integration.

Change Management

We conduct presentations and training sessions to familiarize your teams with the chatbot, highlighting its key features and concrete benefits.

Building Trust

Through practical demonstrations and best practices, we ensure a natural integration of the chatbot, strengthening employee engagement and fostering sustainable adoption.