Product benefits
Polaria Vocal facilitates communication between your organization and your interlocutors, by offering instant, fluid and clear telephone access to your information and services.
Polaria Vocal manages incoming calls, answers frequently asked questions, makes appointments, sends confirmation of appointments by SMS/email and processes first-level support, greatly reducing the burden on your teams.
Grâce à sa technologie souveraine de reconnaissance vocale et de synthèse, Polaria Vocal comprend chaque interlocuteur avec précision et génère des réponses naturelles, fluides et personnalisées, fidèles à votre image de marque.
Polaria Vocal integrates with your tools (CRM, customer databases, business systems, etc.) to exploit your data in real time and provide reliable, contextualized and relevant answers during each conversation.
Polaria Vocal collects key information (identity, reason, status...), automatically processes what can be processed and directs each call to the most appropriate department or collaborator.
Polaria Vocal analyzes intonation, rhythm and language to adapt its responses, detect urgency, annoyance or hesitation, offering optimal management of sensitive or high-stakes calls.
Polaria Vocal provides comprehensive dashboards (call volumes, automation rates, automation rates, response times, escalations) to monitor callbot performance and continuously optimize your telephone reception.
Polaria Vocal facilitates communication between your organization and your interlocutors, by offering instant, fluid and clear telephone access to your information and services.
24-hour automatic response, smooth reception and reduced waiting time.
Automates the telephone front, relieves the burden on teams and speeds up the service.
The sovereign AI voice callbot that simplifies your telephone reception.
Polaria Vocal automates most of the telephone front: FAQ, qualification, qualification, opening tickets, making appointments... The majority of simple and repetitive requests are processed without human intervention, which drastically reduces manual calls, lightens the load on teams and limits reinforcements. You do more with less, while offering faster and always premium service.
Polaria Vocal answers immediately 24 hours a day, eliminates waiting times and eliminates lost calls. It guarantees a smooth, professional and constant welcome, even during peaks of activity. Your users or customers benefit from a more pleasant, faster and always consistent experience, which greatly increases their satisfaction.
Polaria Vocal is a sovereign technological product, developed and hosted in France, guaranteeing total data control and strict compliance with the RGPD. Unlike solutions dependent on foreign clouds, it offers a high level of security and is perfectly adapted to French requirements. You thus benefit from reliable, controlled and compliant technology, ideal for public and private organizations.
Give your AI chatbot more than just access to a knowledge base (RAG): transform it into a real intelligent agent, capable of acting and adapting in real time.
Much more than a search engine for information, it instantly selects and activates internal or external tools to provide accurate and adapted answers to each question.
With Polaria Tech, your AI chatbot is not limited to exploiting a knowledge base: it intelligently mobilizes complementary tools to enrich each interaction.
✅ Expert answers by exploiting your business databases.
✅ Responses adapted to customers & products (after login).
✅ Conversational appointment booking via AI.
✅ Instant web search, data always up to date.
✅ Real-time weather analysis to adjust your services.
Polaria Tech guarantees a smooth adoption of its Collaborator chatbot thanks to a native integration into Microsoft Teams.
✅ A business AI chatbot, secure and integrated into Microsoft Teams.
✅ Accessible directly in your Teams environment.
✅ Compatible with Microsoft Entra ID (ex-Azure AD).
Our products are listed with the public purchasing centers UGAP (contract holder: SCC) and Resah (contract holder: Computacenter).
This allows you to access our innovative solutions without a tender process and in full legal compliance.
They bear the purchasing risk, guarantee quality, simplify your procedures, and accelerate your digital transformation.
Polaria Assistant is our most open product: it allows all open source or open weight AI models to be used natively (Mistral, Llama, Dall-E, etc.), with a high level of customization. It can simultaneously deploy an internal AI assistant, an external AI chatbot, and instant messaging with human advisors, all on the same technical basis, with the same knowledge, agents, data connections, and action capabilities, for a consistent and seamless experience.
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